Amazon Connect Omnichannel contact center with generative AI self-service, Contact Lens analytics, and Lex voice bots. 0360 Voicebots & Call Center# Amazon Q in Connect# CCaaS# Contact Lens
NICE CXone & Enlighten AI End-to-end CX platform with Enlighten AI for automation, quality, and voice self-service at scale. 0360 Voicebots & Call Center# contact center# Enlighten AI# virtual agent
Zoom Virtual Agent for Voice Agentic AI voice experiences with analytics and deep contact center integrations to cut wait times. 0420 Voicebots & Call Center# CX automation# IVR replacement# voice AI
