Zoho Desk — Zia Answer Bot AI companion that uses your knowledge base and generative AI to answer customer questions across channels. 0490 Helpdesk Chatbots# answer bot# chatbot# helpdesk
Freshdesk — Freddy AI Deflects tickets with instant answers from your knowledge base and powers agent assist in one platform. 0380 Knowledge-base Q&A# agent assist# answer bot# deflection