Guru — Answers

Unleash Your Company’s Collective Knowledge with Guru — Answers

In today’s fast-paced work environment, hunting for information is a major productivity killer. How many times have you found yourself digging through endless Slack channels, Google Drive folders, and Confluence pages just to find a simple answer? GetGuru, a leader in collaborative knowledge management, has created a powerful solution: Guru — Answers. It’s an AI-powered feature designed to act as your company’s central brain, delivering instant, trusted answers right where you work.

Core Capabilities: Beyond a Simple Search Bar

At its core, Guru — Answers is a sophisticated text-based AI engine. It doesn’t generate images or videos; instead, it focuses on one thing and does it exceptionally well: understanding your natural language questions and synthesizing accurate answers from your company’s scattered information. Think of it as having a super-intelligent colleague who has read every single document, chat, and ticket and can give you the perfect summary in seconds. It pulls information from all your connected sources and presents a clear, concise answer, citing the original documents so you always know where the information came from.

Standout Features

What truly makes Guru — Answers shine is its thoughtful set of features designed for modern teams:

• Seamless Integrations: Guru connects effortlessly with the tools your team already uses every day, including Slack, Microsoft Teams, Google Drive, Confluence, Zendesk, and many more. The information lives where you work, not in another isolated silo.
• Answers You Can Trust: Unlike generic AI chatbots, Guru prioritizes accuracy and trust. Answers are generated from your own internal knowledge, and it clearly surfaces the source materials. It also incorporates a verification workflow, allowing subject matter experts to approve information, so your team always relies on up-to-date, correct content.
• AI in Your Workflow: You don’t need to open another tab to ask a question. Guru — Answers works directly within your chat apps and other tools. Get instant answers without ever breaking your focus or leaving your current task.
• Enterprise-Grade Security: Guru understands the importance of data security. It respects all your existing permissions from connected apps, ensuring that users only see information they are authorized to access.

Pricing Plans

Guru offers a flexible pricing structure to fit teams of all sizes. The generative AI “Answers” feature is available on their paid plans:

• Free Plan: Perfect for small teams getting started with knowledge management. It includes basic AI-powered search.
• Builder Plan: Designed for growing teams, this plan unlocks the full power of the generative AI Answers feature, along with advanced analytics and customization. This is the most popular choice for businesses looking to scale their knowledge base.
• Enterprise Plan: A custom solution for large organizations with advanced security, support, and deployment needs. Pricing is tailored to specific requirements.

Who is Guru — Answers For?

This tool is a game-changer for a wide range of roles within any organization:

• Customer Support Agents: Get instant, accurate answers to customer queries without having to put them on hold.
• Sales Representatives: Quickly find product specifications, battle cards, and pricing details to close deals faster.
• HR & People Operations: Empower employees to self-serve answers to common questions about policies, benefits, and onboarding.
• Engineers & Developers: Instantly access technical documentation and best practices without interrupting their coding flow.
• Marketing Teams: Keep brand guidelines, campaign assets, and performance metrics readily accessible.

Alternatives & How Guru Compares

While other tools like Glean and Microsoft Copilot for 365 also offer AI-powered enterprise search, Guru carves out a unique niche with its relentless focus on trusted, verified knowledge. Many alternatives are fantastic at broad-based search, but Guru excels at creating a single source of truth. Its verification engine and deep workflow integrations mean your team isn’t just finding information; they’re finding the right information, vetted by experts, right when they need it. It’s less about searching an ocean of data and more about getting a precise, reliable answer from a curated library of expertise.