Capacity

Capacity: Your AI-Powered Knowledge and Automation Hub

In a world drowning in data, finding the right answer at the right time can feel like a Herculean task. Enter Capacity, a trailblazing AI-powered support automation platform designed to act as the central brain for your entire organization. Developed by the company of the same name, Capacity doesn’t just store information; it understands it, connects it, and delivers it instantly. It seamlessly plugs into your existing applications, documents, and tribal knowledge, creating a single, conversational source of truth. Say goodbye to information silos and repetitive questions, and hello to a more productive, streamlined workplace where answers are just a question away.

Core Capabilities: Activating Your Enterprise Knowledge

Unlike generative AI tools that create new content, Capacity’s genius lies in its ability to harness and activate the vast knowledge your company already possesses. Its capabilities are finely tuned for enterprise efficiency and support, focusing on understanding and action rather than creation.

• Advanced Natural Language Processing (NLP): The core of Capacity is its powerful NLP engine. It allows users to ask complex questions in plain English, just as they would a human expert. The AI intelligently deciphers the intent behind the query to fetch the most relevant and accurate information from any connected source.
• Intelligent Text & Data Analysis: Capacity can ingest and comprehend enormous volumes of text from diverse sources like PDFs, websites, spreadsheets, and chat histories. It excels at extracting precise answers and synthesizing information to provide clear, concise responses.
• No-Code Workflow Automation: This platform is far more than a sophisticated search tool. It empowers teams to automate multi-step processes through an intuitive, drag-and-drop interface. From IT ticket escalation to new hire onboarding, Capacity can guide users through complex tasks, saving countless hours of manual work.
• Unified Knowledge Consolidation: Its standout capability is breaking down information silos. By connecting to platforms like Salesforce, Google Drive, Microsoft 365, and Slack, it creates a unified knowledge base that ensures everyone is working from the same up-to-date information.

It’s important to note that Capacity is a business intelligence and automation platform. It does not generate creative images, videos, or artistic text.

Standout Features

Capacity is packed with features designed to transform how your teams work and support your customers.

• AI-Powered Knowledge Base: Effortlessly build a dynamic, self-service knowledge base that automatically stays current by syncing with your existing documents and applications. This becomes your organization’s single source of truth.
• Conversational AI Co-pilot: Deploy a smart, friendly chatbot on your website, intranet, or directly within collaboration tools like Microsoft Teams and Slack. It provides instant, 24/7 support, deflecting common questions and freeing up your human experts.
• Seamless Live Chat Handoff: For complex or sensitive issues, the AI can seamlessly transition the conversation to a live agent, providing them with the full chat history and context so the user never has to repeat themselves.
• Robust Integration Marketplace: With over 50 native integrations, Capacity fits right into your existing tech stack. Connect to popular tools like Jira, Zendesk, Workday, and Salesforce to make your knowledge truly actionable.
• Actionable Analytics & Insights: A comprehensive dashboard reveals what your users are asking, identifies content gaps in your knowledge base, and tracks key performance metrics, giving you the data needed to continuously improve your support and operations.

Capacity Pricing: Custom Solutions for Your Business

Capacity focuses on providing tailored solutions rather than a one-size-fits-all approach. As such, they operate on a custom pricing model based on the specific needs of your organization. You won’t find standard pricing tiers on their website. Instead, you’ll need to connect with their sales team for a personalized demo and a quote. The final price is typically influenced by several factors:

• The number of active users who will interact with the platform.
• The specific modules and features you require (e.g., advanced workflow automation).
• The volume and complexity of integrations needed for your tech stack.
• The level of implementation support and dedicated customer success management.

To get an accurate quote, it’s best to schedule a consultation directly with the Capacity team to discuss your unique business challenges and goals.

Who is Capacity For?

Capacity is a versatile platform designed for medium to enterprise-level businesses that are serious about improving knowledge sharing and operational efficiency. It’s a perfect fit for:

• IT Help Desk Teams: To automate responses to common tech support questions and guide employees through troubleshooting steps, drastically reducing ticket volume.
• HR Professionals: To provide employees with instant, self-service access to company policies, benefits information, and to automate onboarding and offboarding processes.
• Customer Support Teams: To empower agents with quick access to accurate information and to deploy customer-facing chatbots that resolve issues around the clock.
• Sales and Marketing Teams: To ensure the entire team has on-demand access to the latest sales collateral, product specs, and marketing campaign details.
• Operations Managers: To standardize processes, ensure compliance, and make critical operational knowledge accessible across all departments.

Alternatives & Comparison

The AI-powered knowledge space is competitive. Here’s a look at how Capacity compares to some popular alternatives:

• Guru vs. Capacity: Guru excels as a dedicated knowledge management system, focusing heavily on content verification and organization within browser extensions. Capacity, while also a powerful knowledge base, differentiates itself with its much stronger workflow automation capabilities and its native, conversational AI chatbot. If you need to turn knowledge into automated action, Capacity is the more comprehensive choice.
• Zendesk vs. Capacity: Zendesk is a titan in the customer service industry, offering a full suite of ticketing and help desk tools. However, Zendesk’s AI is primarily focused on the external customer experience. Capacity provides a more powerful and flexible solution for internal support and cross-departmental knowledge sharing, connecting a wider array of back-office applications.
• Moveworks vs. Capacity: Moveworks is a very direct competitor, with a strong focus on automating IT and employee support, particularly for large enterprises using platforms like ServiceNow. Both offer powerful conversational AI. Capacity often presents a more flexible and customizable platform that can be more easily adapted for a wider range of business use cases beyond just IT and HR.