Tidio — Lyro AI Agent

Tidio‘s Lyro AI Agent: Revolutionize Your Customer Support

Are you drowning in repetitive customer queries and struggling to provide 24/7 support? Imagine having a team member who is always online, answers questions instantly, and solves 70% of customer problems without any human intervention. Meet Lyro AI Agent, a groundbreaking conversational AI developed by the customer experience experts at Tidio. Lyro isn’t just another chatbot; it’s a sophisticated AI assistant designed to engage your customers in natural, helpful conversations, freeing up your human team to tackle the most complex issues.

Core Capabilities: Beyond a Simple Chatbot

Lyro operates exclusively within the realm of advanced text-based conversation, but its capabilities are vast. It doesn’t generate images or videos; instead, it masters the art of communication to deliver an unparalleled customer experience. Think of it as your most knowledgeable and efficient support agent.

• Advanced Problem-Solving: Lyro connects directly to your existing knowledge base, help docs, and FAQs. It doesn’t just parrot information; it understands context and guides customers through complex troubleshooting steps, providing accurate and personalized solutions in seconds.
• Intelligent Sales Assistance: More than just support, Lyro acts as a virtual sales associate. It can answer detailed product questions, offer tailored recommendations based on user needs, and guide potential customers through the purchasing process, directly boosting your conversion rates.
• Effortless Lead Generation: Lyro can proactively engage website visitors, ask qualifying questions, and collect valuable contact information, seamlessly turning casual browsers into qualified leads for your sales team.

Standout Features That Make a Difference

What sets Lyro apart from the pack is its powerful yet user-friendly feature set, designed for immediate impact and long-term scalability.

• Lightning-Fast Setup: Forget about weeks of coding and training. You can activate Lyro in under 5 minutes. Simply connect your existing FAQ or knowledge base, and it starts learning immediately.
• Truly Human-like Conversations: Powered by cutting-edge large language models, Lyro avoids robotic, scripted responses. It understands nuances, asks clarifying questions, and maintains a natural, helpful conversational flow.
• Seamless Human Handover: Lyro is smart enough to know its limits. When a query is too complex or requires a human touch, it seamlessly transfers the entire conversation context to a live agent, ensuring a smooth and frustration-free customer journey.
• Constant Learning & Improvement: Lyro gets smarter with every interaction. It analyzes conversations to refine its responses and provides you with valuable insights into what your customers are asking for most.
• Full Customization and Control: You have complete authority. Define Lyro’s boundaries, customize its personality to match your brand voice, and monitor its performance through a clear and intuitive analytics dashboard.

Pricing: Powerful AI for Every Budget

Tidio offers a flexible and transparent pricing structure that allows businesses of all sizes to leverage the power of Lyro. While Tidio has a free plan for its live chat and basic chatbots, Lyro is a premium feature.

• Lyro Add-On: The Lyro AI agent is available as a dedicated plan, typically starting at a highly competitive price point (e.g., around $39 per month). This plan provides a specific number of unique, AI-powered conversations.
• Integration with Tidio Plans: You can add the Lyro plan to any of Tidio’s existing tiers, from the free version to the more advanced Communicator and Chatbots plans, creating a comprehensive customer experience platform tailored to your needs. This allows you to scale your AI usage as your business grows.

Who Is Lyro Built For?

Lyro is a game-changer for a wide range of professionals and businesses looking to enhance efficiency and customer satisfaction.

• E-commerce Store Owners: To automate order tracking inquiries, answer product specification questions, and reduce cart abandonment.
• SaaS Companies: To provide instant technical support, guide users through feature onboarding, and answer billing questions 24/7.
• Customer Support Managers: To slash ticket resolution times, reduce the burden of repetitive questions on their team, and improve overall CSAT scores.
• Marketing & Sales Teams: To engage website visitors proactively, qualify leads automatically, and ensure no potential customer is left waiting.
• Small Business Owners: To offer enterprise-level, round-the-clock support without the cost of a large support team.

Alternatives & How Lyro Compares

While the AI support space has several key players, Lyro carves out a unique position with its focus on ease of use and conversational quality.

Tidio Lyro vs. Intercom Fin

Intercom’s Fin is a powerful enterprise-grade tool, but it often comes with a higher price tag and more complexity. Lyro stands out as a more accessible and rapidly deployable solution, making it ideal for small to medium-sized businesses that need immediate results without a steep learning curve.

Tidio Lyro vs. Drift

Drift is a powerhouse for conversational sales and marketing. However, Lyro offers a more balanced approach, excelling equally at both customer support and sales assistance. For businesses seeking a single, integrated solution for the entire customer journey, Tidio with Lyro presents a more cohesive and cost-effective package.

Tidio Lyro vs. Zendesk AI

Zendesk AI is deeply integrated into its own ticketing ecosystem. Lyro, as part of the Tidio platform, offers a more lightweight and all-in-one live chat, AI, and marketing automation suite that can be less cumbersome to manage for teams that want everything in one place.